Check Before You Pay

We want you to be happy with your order, so we let you check your parcel before you pay.

At the door

Open your parcel and check your item before paying cash. If it is damaged, defective or not what you ordered, you can refuse it and you will not pay anything.

Returns and exchanges after you accept your order

Once you have inspected and paid for your item, we do not offer refunds for change of mind. However, if you find a hidden defect, received the wrong item, or need a different strength or colour, contact us within 7 days of delivery and we will exchange it for a replacement, subject to availability.

To be eligible, the item must be unused and in its original packaging with all accessories.

Refunds

If we cannot provide a replacement for a faulty or wrongly sent item, we will refund the full amount you paid by bank transfer within 5-7 working days after we receive and check the returned item.

Return shipping

• Faulty, damaged or wrongly sent items: we cover the return and replacement shipping.
• Exchange for a different strength or colour: the customer pays return shipping.

Items we cannot accept back

• Items that have been used or damaged by the customer.
• Items returned without original packaging.
• Requests made more than 7 days after delivery.

How to request a return or exchange

Email us at bigdealsuae1@gmail.com with your order number and a photo of the item. We will reply within 24 hours with the next steps.

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